Customer Success Manager

Are you communicative, customer-focused, and drive to truly help customers succeed?

Do you have an affinity with telecom and IT and get energy from building strong, long-lasting relationships? Then this role as Customer Success Manager at Speer IT is the perfect fit for you!

Your role

As a Customer Success Manager, you are the strategic partner for a dedicated portfolio of business clients. You help them get the most out of our software solutions, guide them through the adoption of our tools, and proactively advise them on optimizations. You make sure our customers achieve their goals and experience long-term success with our Cocon Fiber Platform.

What you will do

• Proactively manage and optimize the entire customer journey within the telecom sector, including onboarding, usage, upsell, and contract renewals – with the goal of building long-term relationships and ensuring high customer satisfaction.
• Maintain and strengthen client relationships through multiple channels: phone, online, and on-site visits.
• Monitor customer satisfaction, identify challenges, and translate client needs into concrete solutions and future developments.
• Act as a sparring partner and trusted advisor for clients, actively identifying commercial opportunities and fostering sustainable collaborations.
• Work closely with colleagues in sales, operations, and development to ensure a seamless and consistent customer experience.
• Contribute actively to product development by bringing in market trends and customer insights, ensuring products and services meet future needs.
• Accurately record customer information and meeting notes in the CRM system, ensuring transparency and efficiency in customer management.

This is what you will bring

• Bachelor’s degree level of working and thinking (or equivalent).

• Customer-focused mindset with a commercial drive.

• Proven experience in Customer Success, Account Management, or Client Management (preferably in a software and/or SaaS environment).

• Strong communication skills, both verbal and written, in Dutch and English. Knowledge of German or French is a plus.

This job offers more than just a challenge:

Empowering personal growth

At Speer IT, you are in control of your career. We encourage personal development by providing you with tools for career growth, internal mobility, knowledge sharing and learning opportunities.

Time for rest and relaxation

We know that people who work hard also need time to recharge their batteries. Our working conditions include 28 days’ holiday (based on full-time).

Our terms of employment

• A competitive salary between € 4.000 and € 4.500,- gross per month, depending on your knowledge and experience. 
• A good pension scheme.
• A hybrid, innovative and informal working environment. After your onboarding period, you can work up to 50% from and home and the rest in the office, giving you the best of both worlds.
• A company car suited to your role.
• Training and development opportunities to continuously improve yourself.
• The position is for 40 hours but 32 or 36 hours is negotiable.
• Lunches ‘on the house’.

Any questions?

If you think you have what it takes and want to know more about this position, our team, and the Speer IT organization, please send your CV + motivation to jobs@speerit.nl or feel free to contact us at 035-6237936. 

Procedure

As part of our selection process, we conduct a reference check and request a Certificate of Good Conduct (Verklaring Omtrent Gedrag).