Technical Support Engineer
Are you looking for a junior position where you can grow your career in IT, and where you have an opportunity to deal with issues on the first, second, and third lines? And learn more about our software products while you are at it? Then you just might be the person we are looking for!
Speer IT provides high quality fiber optics registration systems with extensive capabilities. Our systems are simple to use and flexible by design. Cocon Fiber, which is our fast and user-friendly registration application, is already the standard in the Netherlands and is also used more and more by large multinational telco companies. Speer IT is leading the way in fiber optics, and we want to keep it that way! That’s why our 50+ experienced professionals put a lot of passion and energy into continuously improving our products and services. Speer IT works with people who want to help make a difference for our customers. Personal development, commitment, and taking the initiative are the key characteristics of our team members.
These are your responsibilities as a Technical Support Engineer:
- Main point of contact for first, second, and third lines of issues from product users
- Independently solving (mainly) technical issues regarding Cocon, CoconTheWeb, and other applications
- Maintaining a correct production database
- Independent reporting
- Maintaining good customer relations
- Contributing to product improvements
At Speer IT, we take great pride in the personal development and growth of our people, so we will also be challenging you both technically and organizationally.
You will work with a tight-knit team of professionals who support each other in helping our customers as well as with each other’s development. It is a challenging environment where no two days are the same.
The job brings more than just a challenge:
- Salary appropriate to your experience, at a maximum of €3.000,- before taxes per month (or full-time equivalent)
- Good secondary employment benefits, such as 28 days of annual vacation (with a chance of earning 4 extra bonus days per year), a pension plan, and travel allowances
- An innovative, informal, and high-quality work environment
- Lunches are on the house
- Possibilities for further education and training
Here’s what you need to have:
- Mid-level professional education (MBO), preferably in IT
- Demonstrable experience in a similar position is an advantage
- Interest and affinity for IT
- Good communication skills
- A problem-solving and service-minded attitude
- Good command of the Dutch language, both written and spoken
- Knowledge of German, French, and/or English languages is an advantage
If you think you have what it takes and want to know more about this position, our team, and the Speer IT organization, please send your CV + motivation to firstname.lastname@example.org or feel free to contact us at 035-6237936